Emotional awareness – the key factor for resolving a conflict

Emotional awareness is the consciousness of your moment-to-moment emotional experience.

It the ability to manage all of your feelings appropriately during a communication process that can resolve conflict.

Emotional awareness helps us to:

• Understand what is really troubling other people
• Understand yourself, including what is really troubling you
• Stay motivated until the conflict is resolved
• Communicate clearly and effectively
• Interest and influence others

The real leader is the emotional intelligent leader.

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